Shipping calculated at checkout.

 

This shipping policy explains how Falling Sun Ranch operates its shipping procedures and how we strive to meet your expectations with every order. Whether you're a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Table of Contents

1. Shipping and Delivery Options
2. Delayed Orders
3. Shipping Restrictions

4. Shipping Tracking Information
5. Returns and Exchanges
6. Contact Information

Shipping and Delivery Options

We offer standard and express shipping through UPS to the contiguous United States including Alaska and Hawaii.

 

Processing Time

 

We strive for a swift preparation process and orders are typically processed and shipped within 7 to 10 business days so that customers can receive their items promptly.

Pickup at the Ranch

We offer a convenient local pick up for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.

In stock items are typically ready for same day pick up at the ranch; out of stock items will be available for pick up at the ranch in 7 to 10 business days. Please wait for the confirmation email before coming to pick up your order.

 

Pick up hours are as follows: 7 days a week between 10:00 am to 6:00 pm. Please contact us to by email or call/text to confirm your preferred pick up day and time is available.

 

• Email: fallingsunranch@gmail.com

• Call or Text: 636-465-4868

 

This process helps to ensure that orders are safely and accurately handed over to the right person.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

 

Shipping Restrictions

 

UPS can only ship to a valid street address, and do not deliver to P.O. boxes.

 

Shipping Tracking Information

 

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message. Please allow up to 24 hours for carrier tracking information to update.

Returns and Exchanges

 

We do not accept returns unless there is damage that occurred during shipping. Pictures of damage will be required. Please contact us by email if you have a problem with your order.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

• https://www.fallingsunranch.com/contact
• fallingsunranch@gmail.com